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Phantom of the Opera Reviews

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Average customer review: 4.0 star rating (4.2 Stars)

Number of reviews: 296



1.0 star rating Norman Hulec from Cleveland, Ohio


Start with a frigid theater which was far from full, to a poorly done great play. Orchestra overpowered singers, acting was as if they all had just come out of a coma. Our party had to wear hats and coats to maintain some level of comfort. Perhaps I should say discomfort. This was not the level of entertainment season ticket holders or even individually purchased tickets are entitled to from Playhouse Square performances.

5.0 star rating Pete of the Opera from Cleveland, Ohio


Brilliant show. Understudy Emily G was very talented. Phantom, Oliver was excellent. Set was cool. Lighting and shadows was clever. Orchestra, brilliant. This is my thiird time seeing Phantom,. I rank this right up there with the Toronto production in the 90s

3.0 star rating Susan from Cleveland, Ohio


I have seen better sets and costumes with other productions. I saw the April 13, 2019 show. The Phantom had a nice voice but poor stage presence. Most of the other actors/ singers were ok ie. Christine, Raoul, Carlotta, etc. The only major standout I feel would be the man playing SeƱor Piangi-he had an excellent voice! The music itself was too overpowering as well, I felt the singers were battling with the orchestra, esp Christine's character. The electric guitar can be turned down a smidge sheesh. Overall it's a show a true Phantom fan may want to pass on.

1.0 star rating Rose from Cleveland, Ohio


We saw the POTO at the State Theater in Cleveland two years ago and it was magnificent! The chandelier scene at the start of the show was so impressive. The entire show was an experience of a lifetime! This time, we attended the Sunday, 4/14 show at 1:00 pm - at the same theater in Cleveland, the play looked like a high school production. The chandelier scene was very, very disappointing, the scene when Christine's costume changes was deleted and the way the Phantom disappeared at the end was again, disappointing. The Phantom's voice was very weak and it was hard to understand the other performers. We had family members with us this time and I was embarrassed that I bragged up this show. It did not deliver.

1.0 star rating from Cleveland, Ohio


The acting was okay, the set was okay, but the story was destroyed! They cut out many scenes/lines and it made no sense to someone who hadn't seen it before. Incredibly dissapointed

2.0 star rating D from Cleveland, Ohio


I have seen Phantom in Toronto with Colm Wilkinson, three times on Broadway, and three times in Cleveland. I was so disappointed that my son, who was seeing it for the first time, saw this production. It lacked the drama and the feeling that has always been a part of every production. I missed the Phantom taking Christine down the ramps, for lack of a better word, into his lair and the candelabras that rose from the floor. I missed the stairs and the costumes during Masquerade, including the Phantom's dramatic costume and entrance. I missed the Phantom atop of the audience right before intermission. There was none of the Phantom wanting to make Christine his bride, no final scene in the chair. There was none of the pain that was evident with former Phantoms. Why was the Phantom all over the floor? The songs were rushed and nothing felt believable. I am obviously a huge fan of the show, but would not ever return to see this production. Why mess with perfection?

2.0 star rating Jack Desmondi from Cleveland, Ohio


I've heard comments from some as to the lack of talent of the cast, but I thought all the major folks sang there parts very well. Particularly the actor playing Raoul. That said, the production itself was pretty lackluster and cramped as it was jammed into the State Theatre and not spacious Connor Theatre. Hardly worth the price, though the place was jammed for a Saturday Matineeq

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About New York City Theater: We are an independent show guide not a venue or show. We sell primary, discount and resale tickets and prices may be above or below face value.

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