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Phantom of the Opera Reviews

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Average customer review: 4.0 star rating (4.2 Stars)

Number of reviews: 298



2.0 star rating Jean from Chicago, Illinois


Although I knew the story, this was the first time I had seen the show. Although the music was good, the cast was not able to bring me emotionally into the plot. I saw no chemistry between the characters either. Maybe it was the acoustics of the Cadillac Theater, but i was not able to understand much of the lyrics. The comical relief parts fell short of their potential. The stage and costumes were amazing, but not good enough for me to recommend this show to anyone. I had hoped this would be a highlight of my daughter's winter break, but it fell very short.

2.0 star rating Sad in Pulaski :( from Appleton, Wisconsin


So sorry for the negative review, but the tickets are an investment and I do not feel I spent my time wisely. This should have been advertised better about the new version. This is my favorite play and I have been boasting about this to my friend for years. I was so excited when it was playing in Appleton that we made it a girl’s weekend. I was so taken back with a totally different beginning. My friend stated by the second half that she was having a hard time following it. I said, “I can believe it, if I didn’t know the story, I would be lost too.” It felt like a high school music class rendition. I did not have any emotional response other than waiting for SOMETHING to spark that familiar resounding orchestra and voice that used to take my breath away. I don’t blame the actors who work so hard to put together a version of who’s ever vision this was. If this is a pilot, I vote NO! Bring back the passion!

2.0 star rating Anonymous from Boston, Massachusetts


The new version lacked the splendor of the original. Also, the orchestra drowned out the dialogue and the singing. Enjoyed the night out, but was a little disappointed with this version. Sorry to say it was not as I remembered the past few times I attended this play in other years..

2.0 star rating Anonymous from Dallas, Texas


Have seen Phantom every time it came to Dallas. Saw Crawford in LA. Seen Phantom all over the US.I HATED THIS PRODUCTION!. Has the director never seen Phantom? Do the actors not know the words? We do damnit and we know each inflection on every word. They hit 25% of them correctly. NO EMOTION! For God's sake this is a love story. NO boat on the lake , no rising chandeliers. They were 5 feet apart when Phantom says, "turn your head away..". He wasn't close to her the entire time. If you want to see Vinnie Barbarino play Phantom in high school, this is the play for you. There are so many key things changed or removed from this play, it's not worth going to see if you have ANY memories of a real Phantom performance. The orchestra was superb. Missed only one trumpet note. The sound quality was worse than a high school musical. Phantom's opening number in his lair is pathetic. If I came home and found my wife in bed with another man, I'd still be less pissed than I am now.

2.0 star rating Anonymous from Oklahoma City, Oklahoma


Love the original but this one makes a mockery of the work. The voices were just noise...could not understand a word.

2.0 star rating Patricia Vaughn from Dallas, Texas


I attended this show last night. It was good, but certainly not great. Disappointed.

2.0 star rating Jim from San Antonio, Texas


We have seen productions all over the world, this was by far the most disappointing. Stage scenes were lacking in grandeur and actor movements often seemed contrived rather than flow with the scene. Sat in balcony and music overpowered Christine's singing. Could hear Phantom sing, but again not soaring. Restaged Masquerade was well short of earlier stagings on a grand staircase. Scene on roof of Opera House was dismal - if you were not aware of plot, you would not realize it was a rooftop. Worth seeing if you haven't seen before, likely disappointed if you have seen earlier productions.

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About New York City Theater: We are an independent show guide not a venue or show. We sell primary, discount and resale tickets and prices may be above or below face value.

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