Average customer review: (4.2 Stars)
Number of reviews: 296
The Duchess from New Orleans, Louisiana
This is my fourth viewing of the stage play and was by far the worst. The three previous productions were superior in every way. The actors did not project their voices adequately and even though I had a decent seat, I missed a great deal of the dialogue. I knew Mme Giry's relationship with the Phantom because I had read the book, But I certainly wouldn't have picked it up from what she mumbled on stage. The singing voices, except for Carlotta, were poor although the costumes were splendid. The boat ride through the mist was severely truncated by all the scenery on the stage and the scope and grandeur that should characterize the sets were lacking. The performance in general was lackluster. This is my favorite musical and I hate for my last encounter with the music of the night to have been so disappointing. I wouldn't take anyone to see this show although it is suitable for tweens and up and for mothers of a certain age,
NB from Providence, Rhode Island
NOT WHAT I EXPECTED
I was happy to see this was coming to Providence, couldn't wait to see it again after over 10 years. I wasn't happy, this wasn't as engaging as the last time I saw it. Some of the new sets were fine, others looked cheap. Some scenes felt like they were rushed. Usually the ending makes you feel bad for the Phantom but not this one, I never had that feeling. The Phantom sang well but was not believable plus he was way to tall. Something just didn't feel right. Last time I left with a fond memory of the show, this one I will forget quickly. Bottom line,,if it is your first time seeing it you may like it, if you saw it before you may be disappointed.
Morgan from Cleveland, Ohio
Pros: great orchestra, great pyrotechnics, phantom was a great singer, the chandelier was very impressive. Cons: Where do i start, the woman who played Christine had no emotion or power behind her voice, the phantom wasnt great at acting, a few VERY unnecesarry changes to the show including singing and stage setups, ie. The Masquerade scene didnt have stairs, the main focus of the scene and the song. The cast didnt have as grand of costumes as others i have seen for the scene and the phantom didnt have his iconic large skull mask. The phantoms lair was nowhere near as impressive as most setups and it was very obvious where he disappered to at the end, unfortunate they did not use the normal chair. The phantom never came down in the statues at the top of the stage like the normal version and the whole play felt rushed and unemotional. Definatley not a show to remember.
D from Cleveland, Ohio
I have seen Phantom in Toronto with Colm Wilkinson, three times on Broadway, and three times in Cleveland. I was so disappointed that my son, who was seeing it for the first time, saw this production. It lacked the drama and the feeling that has always been a part of every production. I missed the Phantom taking Christine down the ramps, for lack of a better word, into his lair and the candelabras that rose from the floor. I missed the stairs and the costumes during Masquerade, including the Phantom's dramatic costume and entrance. I missed the Phantom atop of the audience right before intermission. There was none of the Phantom wanting to make Christine his bride, no final scene in the chair. There was none of the pain that was evident with former Phantoms. Why was the Phantom all over the floor? The songs were rushed and nothing felt believable. I am obviously a huge fan of the show, but would not ever return to see this production. Why mess with perfection?
Jack Desmondi from Cleveland, Ohio
WELL SUNG, BUT PRODUCTION PRODUCTION DESIGN LEFT A LOT TO BE DESIRED.
I've heard comments from some as to the lack of talent of the cast, but I thought all the major folks sang there parts very well. Particularly the actor playing Raoul. That said, the production itself was pretty lackluster and cramped as it was jammed into the State Theatre and not spacious Connor Theatre. Hardly worth the price, though the place was jammed for a Saturday Matineeq
Sue Johnson from Los Angeles, California
PHANTOM OF THE OPERA AT THE PANTAGES JUNE 2019
This was a disappointment. The singing, acting and orchestra all amazing, the set and production a cheap rendition of what use to be an amazing show. I would never pay 165.00 + for tickets to see this. Nothing like the original set. I hope they return to the old set and production. Simple back drops for what use to be wonderful set designs to create the scene so you could become complete absorbed into the story, It was like watching a rehearsal. Thumbs down. Cheap set and stage (but talented actors and beautiful voices).
Mr. Lan Romance from Chicago, Illinois
CHEAP CHICAGO RUN VERSION OF "PHANTOM" WHY CHEAP?
DISAPPOINTING Saw this 'new improved' version on it's second day, a matinee. Disappointing production. (CHEAP) For some reason, the entire stage wasn't used, it seemed to be 'shrunk' by about 1/3. You could see both the characters as well as those moving the sets come and go from the stage on each side. Premier Scene of the staircase in the Mascarade scene is not included. The chandelier does not moveon stage/drop.... to the costumes were not special,CHEAP to me the sets were underwhelming. and CHEAP I've seen the Phantom 5-6 times in Chicago and at Venetian in Vegas and the venues were full stage It must be a Chicago CHEAP thing. This honestly seemed more like a high school production than a Broadway show. At $100 for a matinee, I do not recommend this particular production. 2019 traveling tour was horrific. The stage and costumes were very dark and reminded me of a dinner play house. I was shocked during “Masquerade “.NO STAIRCASE OR COSTUMES By far the worse production of phantom that I have ever seen. DID i SAY chicago WAS CHEAP? CHEAP!
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