Average customer review: (4.2 Stars)
Number of reviews: 296
from Chicago, Illinois
Overall, if you haven't seen the phantom before, this version was ok. Here is what was wrong. No Staircase in Masquerade. Bummer! No chandelier drop in the beginning. No jump from the scaffolding. The catacombs were not very expansive. The songs and production seemed rushed. What was the hurry? Christine's friend and the guy that gets hanged had almost no parts. The Point of no return was NOT sung in the lair at the end. Really disappointing. The Phantom's disappearance was the weakest I've seen in 30 years. The voices were good, the acting was ok. It just felt wrong. The singing voices could have been louder. I did enjoy it. After all, it's the Phantom of the opera! The room was cold!
S.L. from Toronto, Ontario
IF YOU SAW THE ORIGINAL, KEEP YOUR MEMORIES
I have never seen the original production and have been waiting over a decade to see this. I adore the music. I was heartbroken by the "new" production of the Phantom of the Opera. It was underwhelming, quiet/soft, hard to hear (multiple actors singing), hard to follow, and missing all the bone-chilling notes, emotion and magic I was expecting or remembered about this iconic musical. The orchestra sounded great and set design was done well, but lacked any grandeur as the stage was too small, and there were hardly any special effects which is what I assume really makes the Phantom come to life on stage. In general, it was "just OK" - the production lacked any "wow" factor and I feel robbed of the chilling, mystical and magical experience and music that would fill your body, that I was expecting or hoping for. I really wish I could see the original production now. Save your money on this "new" production and just watch the movie and turn up the volume!
Mari golt from sacramento, Ca.
PHANTOM DISAPPOINTMENT AT THE MAJESTIC
performance was MONDAY, 2/5 AT 8:00 This was our 3rd time seeing TPOTO but 1st in NYC. Very disappointed in the actors who played the phantom and Christine"s boyfriend. The phantom sang off key....often at the beginning of a song it was very difficult to hear him. He didn't caress Christine during the seductive scenes. Rouelle was simply clumsy on stage and was not convincing at all. He often appeared confused, not knowing quite how to position himself on the stage. There was no natural chemistry between he and Christine and this came across during the performance. Sorry.....we just didn't feel this was worth the money.
Don and Dawn C from Appleton, Wisconsin
A HUGE LETDOWN FROM PREVIOUS SHOWS WE HAVE SEEN IN THE PAST
My wife and I have seen Phantom 8 times in the past. At intermission we stood up and looked at each other with the gaze of what has just happened. Songs shortened, lyrics changed, at times humor and playful nature of the actors minimized. Huge changes in the set and outright leaving parts out that made the original show so magicial. The chandilier rising from the stage, the boat ride and song as they went to his lair, the stair case and costumes in Masquerade. Christine putting the ring on a table instead of giving the right back to the Phantom directly. The singing and acting was at least 2 steps below anything we had seen in the past shows. We waited all year for this show, and to be let down so badly, I wish we could get a refund and see a different show. For those that have never seen Phantom of the Opera, they probably enjoyed this very much. But if you have seen the old version of this show, skip this one and do not let your fond memories be tainted.
Anonymous from Anytown, AT 55555
This show was weird. It was seriously depressing and boring. I didn't get the story at all! Some creepy guy that has a secret lair in an opera house falls in love with a soprano and becomes jealous of the guy she loves and tries to kill him while throughout the whole show sings boring operatic songs that are too overdone. Did I miss anything? This is what you're getting when you see this show. Enough said...
Janet U from NY/NJ area
WE COULDN'T HEAR OR UNDERSTAND MOST OF THE SHOW!
I was very disappointed with our recent visit to POTO at the Majestic. We had pretty good seats (and paid a lot of money for them), Front Mezz Center, Row E, and we could barely make out most of the (singing) dialogue. The only performer who we could hear and understand clearly was the Phantom character, so we know it wasn't the aucoustics. So at least half the scenes had no meaning for us and we had no idea what was going on....I can't believe more people aren't experiencing this.
Marcy from New Jersey
COULD NOT HEAR THE WORDS IN THE SONGS
Either the acoustics were not set up properly, or the actors mumbled while singing. At first, I thought that since I'm middle aged, maybe my hearing is going. But then during intermission I heard many of the other patrons saying that they also had difficulty understanding (not hearing) the words. The costumes and the set were beautiful, the theme great, but we missed most of the show because we didn't know what the actors were singing for much of the performance. Shows are so costly and I attend a performance once every 1-2 years as a treat. I feel like I wasted my time and money here.
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