Here's a short guide to help our customers navigate these exceptional times.
The situation is evolving daily and we strongly advise our users to make sure they make their own decisions and follow the advice of the appropriate experts.
Broadway theatres are open however performances may be subject to last-minute cancellations. If you are unsure if your performance is going ahead, please check with the venue directly. Please contact our customer support partners if you have purchased tickets for a performance that has since been cancelled.
June 21, 2022
For the month of July, all 41 Broadway theatres will be operating a "mask optional" policy. This means it will no longer be compulsory to wear a mask at the venue or during performances. However, their advice for August and beyond is still to be determined.
December 20, 2021
Audience members aged between five and 11 will now need to have proof of at least one dose of an FDA-approved vaccine and be accompanied by a fully-vaccinated adult.
All audience members aged 12 and older are still required to have proof of a COVID vaccine, as previously announced. The requirement to wear a face mask while inside the theatre still stands.
August 04, 2021
Broadway theatres are gradually reopening commencing September 14th 2021. However, all audiences will be required to have proof of a COVID vaccine in order to attend a performance. In addition and as per CDC recommendations, all audiences members will still need to wear a mask while inside the theatre.
Exemptions will be made for those unable to receive the vaccine, in those instances patrons will be required to show proof of a negative COVID test. Additional measures such as wearing a mask and social distancing may also still be in place. Please contact the venue directly with any queries.
October 09, 2020
Broadway League announced today that Broadway theatres are to remain closed until at least end May 2021. This will mark over a year since Broadway first went dark due to the Coronavirus pandemic.
June 29, 2020
Broadway theatres will remain closed for the remainder of 2020. They have extended their shutdown until at least January 3rd, 2021.
May 12, 2020
Broadway theatres have extended their shutdown and are now only scheduled to resume September 6th
April 8, 2020
Broadway theatres have extended their shutdown and are now only scheduled to resume June 8th
March 12, 2020
Broadway theatres will go dark beginning 5 PM, March 12, by order of Governor Andrew Cuomo. Performances will resume the week of April 13.
The announcement comes as venues and performing arts organizations around New York City and the country have announced closures of their own amid rising concerns about the global coronavirus pandemic.
We aren't the venue
We are NOT a venue and can only assist with tickets purchased from this website. All other enquiries should be directed to the venue box office or appropriate ticket sellers themselves.
Attending a show
Theatres around the country are advising patrons who are showing signs of Covid 19 to stay home. This includes those with general cold or flu symptoms.
As above, audiences may be required to have had a COVID vaccine in order to attend a performance or show proof of a negative test. Additional measures such as wearing a mask and social distancing may also still be in place. Please contact the venue directly with any queries.
Many theatres are also taking increased measures to ensure the continued safety of their patrons, including providing alcohol-based hand sanitizer for public use and increasing cleaning frequencies.
If you are feeling unwell, you should follow the advice of your local public health authority.
You can find additional guidance over at the Centre for Disease Control’s (CDC) advice
Tickets purchased through this site are fully guaranteed.
Should your event be cancelled by the venue, then the support team will contact you with information on how to proceed depending on whether the event can be rescheduled, or whether it is to be cancelled. Please always quote your booking reference in any communications.
If your event has been postponed or rescheduled, your tickets will be valid for the rescheduled date. For some rescheduled events, the primary source of the tickets will reissue all previously purchased tickets with new bar codes. If this occurs new tickets will be delivered to you and remind you to discard your old tickets.
Please note that if you wish to cancel your ticket and the event has not been cancelled by the official venue, no form of compensation will be issued.
If an event is canceled with no rescheduled date, you will receive full compensation for the purchase price (including service and delivery fees) in the form of a monetary refund or a credit for use on a future purchase or, as determined at our sole discretion (this may vary by jurisdiction).
Now that we are starting to emerge from the pandemic, in most cases you will currently be issued a monetary refund of your purchase price.
If you have received Store Credit for a cancelled event and wish to exchange it for a monetary refund of your original order value instead please contact our customer support partners by emailing firstname.lastname@example.org or using the contact us form/other options on site and they will action that for you.
If you have been sent a Store Credit, please click here to find out how to redeem it for a future show.
If you still have any concerns
Full details of our Terms & Conditions are here but please feel free to visit our customer support pages to get in touch with the customer support team about your concerns.