An independent show guide not a venue or show. All tickets 100% guaranteed, some are resale, prices may be above face value. We're an independent show guide not a venue or show. We sell primary, discount and resale tickets, all 100% guaranteed prices may be above face value. We are an independent show guide not a venue or show. We sell primary, discount and resale tickets, all 100% guaranteed and they may be priced above or below face value.

Phantom of the Opera Reviews

Broadway FavoritesBroadway ShowsMusicalsTony WinnersValentines Day

Average customer review: 4.0 star rating (4.2 Stars)

Number of reviews: 296



1.0 star rating Wayne from Omaha, Nebr


This was our 6 th time seeing The a Phantom. I purchased 4 th row center and could not even see their faces, the whole play was dark and shortened. Why have it so dark you could not see them. The reason I purchased these tickets WAS to see their faces. The performance by the phantom was terrible. He had problems holding notes and was the worst of all the phantoms. He just didn’t seem to be able to pull it off. The height difference was almost a joke as he had to bend over for some scenes.I was very disappointed with the changes in the scenery. Just did not seem to be a top notch program. If these are the same actors in a performance near me., being with in 400 miles. I won’t waste the gas or hotel room again. Poor showing!

1.0 star rating Janet U from NY/NJ area


I was very disappointed with our recent visit to POTO at the Majestic. We had pretty good seats (and paid a lot of money for them), Front Mezz Center, Row E, and we could barely make out most of the (singing) dialogue. The only performer who we could hear and understand clearly was the Phantom character, so we know it wasn't the aucoustics. So at least half the scenes had no meaning for us and we had no idea what was going on....I can't believe more people aren't experiencing this.

1.0 star rating Anonymous from Rochester, New York


This show was absolutely dreadful. From the staging to the choreography to the acting to the singing. The Phantom of the Opera has been one of my favorite productions since I was a child. This past experience left a bad taste in my mouth. If I hadn't known every line of the show, I would not know what the actors were saying half the time. The phantom himself was quite a disappointment. He did not have the voice to play that role. And as for the staging...the chandellier is supposed to be on the stage at the start of the show. The dramatics of that is what really starts the show. Also, the staircase was missing in "masquerade". It felt as though the production was trying to be "budget friendly" and cut out some things that really provide an impact on the audience. It was just all around awful and I would definitely not recommend seeing it. If I could get my money back I would.

1.0 star rating Marcy from New Jersey


Either the acoustics were not set up properly, or the actors mumbled while singing. At first, I thought that since I'm middle aged, maybe my hearing is going. But then during intermission I heard many of the other patrons saying that they also had difficulty understanding (not hearing) the words. The costumes and the set were beautiful, the theme great, but we missed most of the show because we didn't know what the actors were singing for much of the performance. Shows are so costly and I attend a performance once every 1-2 years as a treat. I feel like I wasted my time and money here.

3.0 star rating Barry F from Detroit, Michigan


Wonderful set and performances, but the lyrics were often indisguishable from the powerful music. The audio engineer should increase the volume of the center channel so the voices could prevail.

3.0 star rating KC from Pittsburgh, Pennsylvania


Have seen the Phantom every year it comes to Pittsburgh. I was so excited to see this years Phantom for the fact it was the 25th anniversary so I was expecting spectacular, well it was disappointing. The props not up to par, the Mascaraed scene and costumes not as fun or colorful like the past , Phantom okay, Christine's voice amazing. Orchestra (music) is always fantastic. The past years you could feel the music in your chest and you would be mesmerized by scenes and actors, you would be pulled in(feeling the emotions of the actors) and feel like you were up on that stage with them. This year we felt like the whole production was so rushed thru and seemed like it was missing a lot of details, especially emotion (did not have a chance to connect to their emotions). We felt like the ending came abruptly and we were left with an emptiness. Past years I have felt so bad for the Phantom, this year I honestly was irritated and bored. Hopefully next production will be as good as past.

5.0 star rating Mindy from Greensburg, PA


I’ve seen a few live Phantom productions, it’s my favorite musical and I finally took my mother to enjoy it as well. We were very pleased with this one! Eva Tavers was a PERFECT Christine and Jordan Craig was similarly impressive as Raoul. The Phantom, Quentin Lee, played a very nuanced and subtle Phantom and really embodied the emotional depth of the character, particularly in the final scenes. What really made this show special, in my opinion, and stood out was the talent of the dancers! In particular, the male members of the ensemble/ballet! The male African-American dancer (I apologize for my assumption of his nationality: this is just the best way I can describe him.) is the one to watch: his forms are just absolutely PERFECT, so emotive and beautiful to watch! Every line/body movement he makes is just so intentional and beautiful (I wanted to yell out “you the bomb” during curtain call but didn’t want to be rude). Everyone will enjoy this show; I highly recommend it!

What you thought

Seen Phantom of the Opera? Loved it? Hated it?

Help your fellow New York City Theater visitors by leaving the first review. Everyone will love you for it, we promise!

Write a review now

About New York City Theater: We are an independent show guide not a venue or show. We sell primary, discount and resale tickets and prices may be above or below face value.

Next available performances

Fri, Feb 28



Sat, Feb 29


Sun, Mar 1



Mon, Mar 2



Tue, Mar 3



Wed, Mar 4



Thu, Mar 5


View all times and dates


Venue home

Venue home







Additional Information

seating chart
SeatingSeating map

Spread the word

Sound good to you? Share this page on social media and let your friends know about Phantom of the Opera at Majestic Theater.

Get the T-shirt

Official Phantom of the Opera broadway souvenir merchandise

Please note: The term Majestic Theater and/or Phantom of the Opera as well as all associated graphics, logos, and/or other trademarks, tradenames or copyrights are the property of the Majestic Theater and/or Phantom of the Opera and are used herein for factual descriptive purposes only. We are in no way associated with or authorized by the Majestic Theater and/or Phantom of the Opera and neither that entity nor any of its affiliates have licensed or endorsed us to sell tickets, goods and or services in conjunction with their events.