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Average customer review: (4.2 Stars)
Number of reviews: 297
Sean Downey from Toronto, Ontario
GREAT CAST, TERRIBLE SETTING.
The performers did a marvelous job. Unfortunately the venue was not up to the task of hosting it. The sound system was terrible and made the majority of the productions vocal work unintelligible. While the music of the production was distinct and recognizable, the words being spoken were simultaneously stifled by the terrible sound system and drowned out by a too loud orchestra. All in all this production was great but drug down by the sub-par venue it was hosted at.
Matt from Buffalo, New York
MISSING NEARLY ALL EMOTION OF THE ORIGINAL
While the show was enjoyable as I have seen it many time, the performances from nearly the entire cast was average at best. Orchestra was phenomenal it drowned out all vocals and the high powered songs that should have large loud vocal crescendos was just not there. The phantom was not convincing as a dark soul and seemed more like a high schoolers rendition of the part. Boat scene and masquerade scene were very disappointing in their new versions - gone is the shear awe one has seeing this show - first timers likely to enjoy but are certainly missing out on tons of more raw emotion and one hundred times better singing from other performances - if you have seen the show you should pass
Bobi from New York, New York
IT WAS BETTER IN TORONTO
Sloppy performance on St. Patrick's Day in NYC - technical problems with some mics, stage hands visible at times, and a Phantom who was not at the top of his game...what we saw recently in Toronto was head and shoulders above this. Still, its a show worth seeing just for the spectacle of it all.
Barry F from Detroit, Michigan
GREAT PERFORMANCES MUTED BY DISAPPOINTING SOUND SYSTEM
Wonderful set and performances, but the lyrics were often indisguishable from the powerful music. The audio engineer should increase the volume of the center channel so the voices could prevail.
KC from Pittsburgh, Pennsylvania
NOT UP TO PAR
Have seen the Phantom every year it comes to Pittsburgh. I was so excited to see this years Phantom for the fact it was the 25th anniversary so I was expecting spectacular, well it was disappointing. The props not up to par, the Mascaraed scene and costumes not as fun or colorful like the past , Phantom okay, Christine's voice amazing. Orchestra (music) is always fantastic. The past years you could feel the music in your chest and you would be mesmerized by scenes and actors, you would be pulled in(feeling the emotions of the actors) and feel like you were up on that stage with them. This year we felt like the whole production was so rushed thru and seemed like it was missing a lot of details, especially emotion (did not have a chance to connect to their emotions). We felt like the ending came abruptly and we were left with an emptiness. Past years I have felt so bad for the Phantom, this year I honestly was irritated and bored. Hopefully next production will be as good as past.
Ed Nemeth from Pittsburgh, Pennsylvania
OH HOW I LONG FOR THE "OLD" PHANTOM
The show was "fine". I honestly thought Eva Tavares was weak voiced at best and I can only assume Jordan Craig was fighting a cold Saturday night as he seemed to sing through his nose the entire time. I may be in the minority, however, the "updated" Phantom pales in comparison to the show I saw in 1993 ? if memory serves. those voices were all strong and the overall show, effects, staging, etc. ALL better than the 2019 show.
Nancy O’Neill from Pittsburgh, Pennsylvania
The first time I saw the show was in Toronto at the Pantages Theatre in 1999. The sound system was so much better than the one at the Benedum. The voice of the Phantom was better too. The costumes were very nice in the new production but they’ve taken to many liberties with the story and changed some things that shouldn’t have been changed.
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