An independent show guide not a venue or show. All tickets 100% guaranteed, some are resale, prices may be above face value. We're an independent show guide not a venue or show. We sell primary, discount and resale tickets, all 100% guaranteed prices may be above face value. We are an independent show guide not a venue or show. We sell primary, discount and resale tickets, all 100% guaranteed and they may be priced above or below face value.

Phantom of the Opera Reviews

Broadway FavoritesBroadway ShowsMusicalsTony WinnersRomantic Relationships

Average customer review: 4.0 star rating (4.2 Stars)

Number of reviews: 300



3.0 star rating Ed Nemeth from Pittsburgh, Pennsylvania


The show was "fine". I honestly thought Eva Tavares was weak voiced at best and I can only assume Jordan Craig was fighting a cold Saturday night as he seemed to sing through his nose the entire time. I may be in the minority, however, the "updated" Phantom pales in comparison to the show I saw in 1993 ? if memory serves. those voices were all strong and the overall show, effects, staging, etc. ALL better than the 2019 show.

3.0 star rating Nancy O’Neill from Pittsburgh, Pennsylvania


The first time I saw the show was in Toronto at the Pantages Theatre in 1999. The sound system was so much better than the one at the Benedum. The voice of the Phantom was better too. The costumes were very nice in the new production but they’ve taken to many liberties with the story and changed some things that shouldn’t have been changed.

3.0 star rating Barb from Merrill, Wisconsin


My granddaughter and I are big fans of POTO, having said that, I was sadly disappointed in this version. The climatic moments were either left out or washed down so much it left me regretting the money and time we spent traveling to see it. I gave it three stars because we had good seats. If you are familiar with the original version this will be a let down.

3.0 star rating Jeff from Milwaukee, Wisconsin


My wife and I saw the original Phantom so have a basis for the review. I realize this is a new arrangement of Phantom, but it doesn't live up to the original. Many others have commented on the subtleties of what's different and those elements largely come down to personal preference. However, the one glaring problem in our show, an opinion shared and confirmed with many people seated around us, was poor sound mixing. Specifically, the volume of the speech & vocals, during what should be the most powerful parts of the show, were a complete disappointment. By volume levels, it was as if the focus was the orchestra and vocals were mere fill-in. When we saw the original years ago, I recall being moved by the vocals, so strong, clear, and powerful. Last night was terrible; I don't think it was the actors' voices, but rather a poor job by the sound engineer. Perhaps deliberate, but it dramatically lowers the impact to a show that leaves you wondering: Was it by mistake or design?

3.0 star rating Susan from Cleveland, Ohio


I have seen better sets and costumes with other productions. I saw the April 13, 2019 show. The Phantom had a nice voice but poor stage presence. Most of the other actors/ singers were ok ie. Christine, Raoul, Carlotta, etc. The only major standout I feel would be the man playing Señor Piangi-he had an excellent voice! The music itself was too overpowering as well, I felt the singers were battling with the orchestra, esp Christine's character. The electric guitar can be turned down a smidge sheesh. Overall it's a show a true Phantom fan may want to pass on.

3.0 star rating Tatiana from Los Angeles, California


We were disappointed. I saw Phantom three times before, and this is the weakest one. Derrick Davis was a very convincing Phantom. However, Raoul (played by Jordan Craig) was a disaster. His good looks did not help him much... every time Jordan opened his mouth to sing, I had a feeling that someone is choking him from behind.

3.0 star rating E from Los Angeles, California


I've seen the Phantom 3 times, the last in 2011 in New York, the other in Vegas in 2006. Both of those shows were amazing and gave goosebumps. This one had the potential, but fell short thanks to the urge to murder Christine! She seemed to sing through her nose, or be one of those people who smile with every word they say, ruining the sounds they make. I actually liked Carlotta more than Christine! Usually I can't stand her! WTF?! You're supposed to love Christine, to support her when everyone else is against her and be afraid for her when the Phantom is terrorizing her. This time, I was hoping they would change the end so the Phantom and Raoul would gleefully bludgeon her and have a beer together talking smack about her the while! Also, what is with all the jokes? I love comedy, but it has no place in this show!! Also, no chandelier crashing down? Boo. At least the Phantom himself was amazing, best actor I've seen in that role to date. If anything saved the show, it was him.

What you thought

Seen Phantom of the Opera? Loved it? Hated it?

Help your fellow New York City Theater visitors by leaving the first review. Everyone will love you for it, we promise!

Write a review now


Venue home

Venue home







Additional Information

seating chart
SeatingSeating map

Spread the word

Sound good to you? Share this page on social media and let your friends know about Phantom of the Opera at Majestic Theater.

Get the T-shirt

Official Phantom of the Opera broadway souvenir merchandise

Please note: The term Majestic Theater and/or Phantom of the Opera as well as all associated graphics, logos, and/or other trademarks, tradenames or copyrights are the property of the Majestic Theater and/or Phantom of the Opera and are used herein for factual descriptive purposes only. We are in no way associated with or authorized by the Majestic Theater and/or Phantom of the Opera and neither that entity nor any of its affiliates have licensed or endorsed us to sell tickets, goods and or services in conjunction with their events.