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Phantom of the Opera Reviews

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Average customer review: 4.0 star rating (4.2 Stars)

Number of reviews: 296



5.0 star rating Jim B from Pittsburgh, Pennsylvania


I went to see this with my mom today it was fantastic! Very well done to everyone involved! Eva who played Christine was amazing!

3.0 star rating Ed Nemeth from Pittsburgh, Pennsylvania


The show was "fine". I honestly thought Eva Tavares was weak voiced at best and I can only assume Jordan Craig was fighting a cold Saturday night as he seemed to sing through his nose the entire time. I may be in the minority, however, the "updated" Phantom pales in comparison to the show I saw in 1993 ? if memory serves. those voices were all strong and the overall show, effects, staging, etc. ALL better than the 2019 show.

3.0 star rating Nancy O’Neill from Pittsburgh, Pennsylvania


The first time I saw the show was in Toronto at the Pantages Theatre in 1999. The sound system was so much better than the one at the Benedum. The voice of the Phantom was better too. The costumes were very nice in the new production but they’ve taken to many liberties with the story and changed some things that shouldn’t have been changed.

3.0 star rating Barb from Merrill, Wisconsin


My granddaughter and I are big fans of POTO, having said that, I was sadly disappointed in this version. The climatic moments were either left out or washed down so much it left me regretting the money and time we spent traveling to see it. I gave it three stars because we had good seats. If you are familiar with the original version this will be a let down.

3.0 star rating Jeff from Milwaukee, Wisconsin


My wife and I saw the original Phantom so have a basis for the review. I realize this is a new arrangement of Phantom, but it doesn't live up to the original. Many others have commented on the subtleties of what's different and those elements largely come down to personal preference. However, the one glaring problem in our show, an opinion shared and confirmed with many people seated around us, was poor sound mixing. Specifically, the volume of the speech & vocals, during what should be the most powerful parts of the show, were a complete disappointment. By volume levels, it was as if the focus was the orchestra and vocals were mere fill-in. When we saw the original years ago, I recall being moved by the vocals, so strong, clear, and powerful. Last night was terrible; I don't think it was the actors' voices, but rather a poor job by the sound engineer. Perhaps deliberate, but it dramatically lowers the impact to a show that leaves you wondering: Was it by mistake or design?

2.0 star rating NB from Providence, Rhode Island


I was happy to see this was coming to Providence, couldn't wait to see it again after over 10 years. I wasn't happy, this wasn't as engaging as the last time I saw it. Some of the new sets were fine, others looked cheap. Some scenes felt like they were rushed. Usually the ending makes you feel bad for the Phantom but not this one, I never had that feeling. The Phantom sang well but was not believable plus he was way to tall. Something just didn't feel right. Last time I left with a fond memory of the show, this one I will forget quickly. Bottom line,,if it is your first time seeing it you may like it, if you saw it before you may be disappointed.

2.0 star rating Morgan from Cleveland, Ohio


Pros: great orchestra, great pyrotechnics, phantom was a great singer, the chandelier was very impressive. Cons: Where do i start, the woman who played Christine had no emotion or power behind her voice, the phantom wasnt great at acting, a few VERY unnecesarry changes to the show including singing and stage setups, ie. The Masquerade scene didnt have stairs, the main focus of the scene and the song. The cast didnt have as grand of costumes as others i have seen for the scene and the phantom didnt have his iconic large skull mask. The phantoms lair was nowhere near as impressive as most setups and it was very obvious where he disappered to at the end, unfortunate they did not use the normal chair. The phantom never came down in the statues at the top of the stage like the normal version and the whole play felt rushed and unemotional. Definatley not a show to remember.

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