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Average customer review: (4.2 Stars)
Number of reviews: 297
Danielle from San Francisco, California
Wonderful orchestra and elaborate sets and costumes but the singers, both individually and as an ensemble, seemed flat and couldn't sustain their notes (in my opinion). The significant and potent high notes that everyone anticipates and waits for in this play just fell flat and were very underwhelming to say the least. Unfortunately, this was the worst production of Phantom I've seen.
Sam from Seattle, Washington
SOUND WAS TOO LOW.
I saw the show at the Paramount in Seattle on August 12. I took my wife who has never seen it. We were both very excited. I want to first start with compliments. The Paramount is epic. Love the venue. They stage production was impressive, Very well done. However, Masquerade was not. It was small, dark, and fell very short of the grandeur the scene requires. Also, the story was hard to follow. It was like a cliff note performance. However, the worst part was the sound. It was way too quiet on the mezzanine making the story even harder to follow. We left the show early. Overall, I was not happy with the overall production or the sound quality. The cast was amazing. Songs were well sung and the cast did a flawless job.
Candace L. from San Francisco, California
Went with a group of friends who have all seen multiple past performances in previous years. We were all unimpressed with the production from the singing to the costumes. This was very disappointing as we were all excited to see the play again. Emma Grimsley as Christine Daae was very good but we felt the roles of The Phantom & Raoul were not up to par. For the price of the tickets, I expected a much more professional performance. The production felt a little amateur compared to past productions of Phantom.
Mark from Seattle, Washington
GREAT PRODUCTION VALUES. GOOD PERFORMANCE. NO CHEMISTRY.
The updated staging and effects are a welcome and refreshing addition to this classic. Eva Tavares and Quentin Oliver Lee put up great vocal performances. They are certainly talented. However, what was lacking was the chemistry that is so essential to the relationship between Christine and Phantom. What should be portrayed by Christine as being torn by a mix of fear, fascination, pity and love for Phantom falls flat and comes across as simply disgust for him. In return, Phantom's only link to sanity and humanity should be anchored by Christine and that crucial part of him just doesn't come across well. This very complex and essential part of the story is just not well-interpreted and executed by Eva and Quentin. In previous viewings of Phantom I've found myself on the edge of my seat, completely engrossed in watching this enthralling dynamic play out between Christine and Phantom. In this rendition I found myself disappointed when I should have been completely captivated.
Basilbrush from Toronto, Ontario
CHRISTINE REPLACED WITH SUBSTITUTE :-(
Attended June 19th. Phantom -AWESOME. Raoul - AWESOME. The comedy of the opera owners was hilarious - they all did a great job and the stage effects and management was fabulous. Unfortunately on the evening we had tickets Christine was replaced with a substitute and she was awful. Off tune. Totally the wrong type of voice for Christine...she should be 'pure' not 'warbly'. That actress would have been perfect as Carlotta, but definitely shouldn't have been cast even as a backup for Christine. Even Carlotta sounded better than her. It was a real let down. My all-time favourite musical. The phantom and Raoul were really, really good, as was the rest of the cast and the staging. This would have been a 5 for me if not for the poor performance of Christine's replacement. Ultimately I begrudge the 100s of $ spent on the tickets because Christine's songs are some of what makes this musical one I will attend again and again.
Tim from Portland, Oregon
MEDIOCRE AT BEST; LACKLUSTER PERFORMANCES; JUICY PHANTOM
Having seen this show several times in multiple places, I was deeply disappointed and would have to consider this mediocre at best. The cast, while passable if one were performing locally, failed to bring the romantic flair and melancholy that is associated with the Phantom of the Opera. The Phantom, while his voice was nice, had a severe saliva issue that would cause constant projected sprays throughout the show. In fact, moments where the Phantom leaned down during scenes, small globs of spit would drop to the floor or set beneath. This, for me, proved very distracting and scenes between he and Christine seemed to play out with this issue in mind, thus removing any sense of chemistry throughout the sets. The show felt disjointed, Rauol seemed more a schoolboy learning his parts for a highschool play, and many of the other of the cast made you feel like you were at Disneyworld watching an outdoor rendition of Beauty and the Beast while munching on popcorn. Disappointed!
Maggie from Salt Lake City, Utah
PROBS, BUT FABULOUS PHANTOM
The Deseret News hit the nail on the head: the two standout performances were by Quentin Oliver Lee and the stage set. That said, other great performances were given by Carlotta (who actually was the understudy), Raoul, Firmin and Andre. I hate to say this, but I was very disappointed by Christine (Eva Tavares)--she sang very nasally, but her acting was quite good. The ensemble was spot on, giving the audience everything they could ask for, except for having to sing shortened versions of iconic songs as well as use different lyrics (very disconcerting for those of us who know the originals by heart ). I wanted to take my granddaughters, as they love the show as much as I do, and next time I will. I was in the disabled section, which I'm pleased to say was as good a seat as I could have hoped for, and the staff of the Eccles could not have been nicer.
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