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Phantom of the Opera Reviews

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Average customer review: 4.0 star rating (4.2 Stars)

Number of reviews: 298



1.0 star rating Janet U from NY/NJ area


I was very disappointed with our recent visit to POTO at the Majestic. We had pretty good seats (and paid a lot of money for them), Front Mezz Center, Row E, and we could barely make out most of the (singing) dialogue. The only performer who we could hear and understand clearly was the Phantom character, so we know it wasn't the aucoustics. So at least half the scenes had no meaning for us and we had no idea what was going on....I can't believe more people aren't experiencing this.

1.0 star rating Marcy from New Jersey


Either the acoustics were not set up properly, or the actors mumbled while singing. At first, I thought that since I'm middle aged, maybe my hearing is going. But then during intermission I heard many of the other patrons saying that they also had difficulty understanding (not hearing) the words. The costumes and the set were beautiful, the theme great, but we missed most of the show because we didn't know what the actors were singing for much of the performance. Shows are so costly and I attend a performance once every 1-2 years as a treat. I feel like I wasted my time and money here.

1.0 star rating Anonymous from Rochester, New York


This show was absolutely dreadful. From the staging to the choreography to the acting to the singing. The Phantom of the Opera has been one of my favorite productions since I was a child. This past experience left a bad taste in my mouth. If I hadn't known every line of the show, I would not know what the actors were saying half the time. The phantom himself was quite a disappointment. He did not have the voice to play that role. And as for the staging...the chandellier is supposed to be on the stage at the start of the show. The dramatics of that is what really starts the show. Also, the staircase was missing in "masquerade". It felt as though the production was trying to be "budget friendly" and cut out some things that really provide an impact on the audience. It was just all around awful and I would definitely not recommend seeing it. If I could get my money back I would.

1.0 star rating Wayne from Omaha, Nebr


This was our 6 th time seeing The a Phantom. I purchased 4 th row center and could not even see their faces, the whole play was dark and shortened. Why have it so dark you could not see them. The reason I purchased these tickets WAS to see their faces. The performance by the phantom was terrible. He had problems holding notes and was the worst of all the phantoms. He just didn’t seem to be able to pull it off. The height difference was almost a joke as he had to bend over for some scenes.I was very disappointed with the changes in the scenery. Just did not seem to be a top notch program. If these are the same actors in a performance near me., being with in 400 miles. I won’t waste the gas or hotel room again. Poor showing!

1.0 star rating Eric from Seattle, Washington


At least that's how it felt. My wife and I took friends who had not seen any version of POTO before. They were totally lost! Couldn't understand half of it. The Phantom was sub par. Felt like a budget production. And what is with the revolving stage? This was by far the worst version of the POTO. A.L. Webber I'm sure is very disappointed. Please bring back the original and cast it with professionals!

1.0 star rating Christa F. from Seattle, Washington


First, let me say I have seen POTO is the past several times and I was beyond excited when I saw it was touring through. I bought tickets for my young daughter hoping she would fall in love with the story, the music, and the grand performance that I did at her age. Nope. What a mess of a production. The cheap revolving stage, the NON rising/crashing chandelier, the minimal costumes, no masquerade staircase, and all the changes to the choreography has completely ruined what was once a most spectacular and emotional experience. The whole storyline is now so muddled. My daughter was lost the entire time and I kept having to explain the scenes to her. She was not impressed. And, I, of coarse, was more than sad and frustrated that the experience I had hoped to share with her had been ruined by someone's idea of "better". Well, if no drama, no mystery, no heartpounding, and no love for the characters is "better". There you go.

1.0 star rating from Tigard/Portland, Oregon


and I'm a big fan of POTO! Saw this at the Keller auditorium last night. If it weren't for ruining it for my wife I would have walked out early on. The main cast, save for Carlotta (Trista Moldovan), was AWFUL! The Phantom (Quentin Oliver Lee) being the worst, such a let down. The only time he had any power behind his voice was literally the last line of the show. You could barely hear him the rest of the show, and when you did it sounded like a whiny high school teenager. Christine (Eva Tavares) needs to go! Also no power, she rushed through most of the actual lyrics without actually singing them through, totally FAILED on 'The Point of No Return', my wife said she sounded more like a high pitched Disney character. To make it worse there was ZERO believable chemistry between the Phantom and Christine. The sets were small and cheap looking, they shortened many of the original breathtaking scenes. I could go on but you get the point. Fans of the original production WILL be disappointed

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