Customer Support

My show has been cancelled: you will be contacted by our support team regarding compensation for your order.

My show has been postponed/delayed: Your tickets will be valid for the new date.

If you still need help, feel free to get in touch over the phone on 844-483-9008 or email the relevant customer support team at support@newyorkcitytheatre.com quoting your original order id.

If you have received confirmation from us that your event has been cancelled and you do not wish to make use of the 120% store credit that will have been sent to you for a future purchase, please contact our support team to request a monetary refund of your original order instead.

A monetary refund of your original order value, inclusive of base price, fees, delivery charges, less any sums already refunded, will be made to your original form of payment, and the store credit will be cancelled.

Please email the relevant customer support team at support@newyorkcitytheatre.com quoting your original order id, get in touch over the phone 844-483-9008 or using the live chat functionality above.

On the checkout page enter your Credit Code into the ‘APPLY A DISCOUNT CODE’ box on the right hand column of the page. This will apply the full credit to your purchase. The credit code can be used on multiple purchases until the balance remaining is zero.

The Credit code is valid for use for a period of 18 months from the date of issue, and can only be used in conjunction with the email address to which it was originally sent to.

If you still need help, feel free to get in touch over the phone on 844-483-9008 or email the relevant customer support team at support@newyorkcitytheatre.com.

Have you checked our Buying Tickets page? If you can't find your answer there, feel free to get in touch over the phone on 844-483-9008 or email the relevant customer support team at support@newyorkcitytheatre.com.

Have you checked our After Sales page? If you can't find your answer there, feel free to get in touch over the phone on 844-483-9008 or email the relevant customer support team at support@newyorkcitytheatre.com.

If your email didn't show up in your inbox, you can:

Check your spam box - sometimes your email provider will filter new emails, marking them as spam. It's always a good idea to check here first.

Make sure you used the right email - Everyone has multiple emails nowadays, be sure to check all the addresses you use in case you provided one of those emails instead.

If you've taken these steps and your email still hasn't shown up, please take a second to gather any information you have associated with the order, booking reference, show, venue, date of show, date of purchase etc and give us a call on 844-483-9008 or email the relevant customer support team at support@newyorkcitytheatre.com. and they'll help you get to the bottom of the mystery!

Have you checked our After Sales page? If you can't find your answer there, feel free to get in touch over the phone on 844-483-9008 or email the relevant customer support team at support@newyorkcitytheatre.com.

New York City Theater is an independent theatre guide and ticket reseller, we don't operate any of the venues listed on site. If you misplaced an item during a performance, you'll have to contact the venue directly, as we are unable to pass on any enquiries.

We're always trying to improve our site, to make sure we bring you the most compelling and up to date information about a show. If you spotted any mistakes or have a fact we haven't included, please contact us using our contact form or email us directly at admin@newyorkcitytheatre.com

Do you have any comments about New York City Theater? Please note this team can only answer questions about New York City Theater and its pages and not answer ticket queries. Contact Us using our contact form or email us directly at admin@newyorkcitytheatre.com

New York City Theater is an independent theatre guide and ticket reseller, we don't operate any of the events or venues listed onsite. So if you want to leave feedback about the venue, file a complaint against a rude usher, find your lost property, find out the history of the theatre, or contact a performer you'll have to contact the venue directly for support as we are unable to pass on any enquiries.