My show has been cancelled: you will be contacted by our support team regarding compensation for your order.
My show has been postponed/delayed: Your tickets will be valid for the new date.
If you still need help, feel free to get in touch over the phone on 844-483-9008 or by using our Contact Us form.
On the checkout page enter your Credit Code into the ‘APPLY A DISCOUNT CODE’ box on the right hand column of the page. This will apply the full credit to your purchase. The credit code can be used on multiple purchases until the balance remaining is zero.
The Credit code is valid for use for a period of 18 months from the date of issue, and can only be used in conjunction with the email address to which it was originally sent to.
If you still need help, feel free to get in touch over the phone on 844-483-9008 or by using our Contact Us form.
If your email didn't show up in your inbox, you can:
Check your spam box - sometimes your email provider will filter new emails, marking them as spam. It's always a good idea to check here first.
Make sure you used the right email - Everyone has multiple emails nowadays, be sure to check all the addresses you use in case you provided one of those emails instead.
If you've taken these steps and your email still hasn't shown up, please take a second to gather any information you have associated with the order, booking reference, show, venue, date of show, date of purchase etc and give us a call on 844-483-9008 or email us using our Contact Us form and we'll help you get to the bottom of the mystery!
New York City Theater is an independent theatre guide and ticket reseller, we don't operate any of the venues listed on site. If you misplaced an item during a performance, you'll have to contact the venue directly, as we are unable to pass on any enquiries.
