Customer Support

Have you checked our Buying Tickets page? If you can't find your answer there, feel free to get in touch over the phone on 844-483-9008 or by using our Contact Us form.

Have you checked our After Sales page? If you can't find your answer there, feel free to get in touch over the phone on 844-483-9008 or by using our Contact Us form.

If your email didn't show up in your inbox, you can:

Check your spam box - sometimes your email provider will filter new emails, marking them as spam. It's always a good idea to check here first.

Make sure you used the right email - Everyone has multiple emails nowadays, be sure to check all the addresses you use in case you provided one of those emails instead.

If you've taken these steps and your email still hasn't shown up, please take a second to gather any information you have associated with the order, booking reference, show, venue, date of show, date of purchase etc and give us a call on 844-483-9008 or email us using our Contact Us form and we'll help you get to the bottom of the mystery!

Have you checked our After Sales page? If you can't find your answer there, feel free to get in touch over the phone on 844-483-9008 or by using our Contact Us form.

New York City Theater is an independent theatre guide and ticket reseller, we don't operate any of the venues listed on site. If you misplaced an item during a performance, you'll have to contact the venue directly, as we are unable to pass on any enquiries.

We're always trying to improve our site, to make sure we bring you the most compelling and up to date information about a show. Let us know if you spotted any mistakes or have a fact we haven't included.

Do you have any comments about New York City Theater? Please note we can only answer questions about New York City Theater and its pages and not answer ticket queries. Contact Us

New York City Theater is an independent theatre guide and ticket reseller, we don't operate any of the events or venues listed onsite. So if you want to leave feedback about the venue, file a complaint against a rude usher, find your lost property, find out the history of the theatre, or contact a performer you'll have to contact the venue directly for support as we are unable to pass on any enquiries.