Access Into Theater:
The Helen Hayes Theater is not completely wheelchair accessible. There are steps into the theater from the sidewalk, but a wheelchair ramp is provided. Please be advised that where there are steps either into or within the theater, we are unable to provide assistance.

Accessibility by Seating Section

Orchestra Location:
Wheelchair seating is located in the Orchestra only.

Mezzanine Location:
Located up 2 flights of stairs (40 steps). Please Note: On the Mezzanine level, there are approximately two steps up/down per row. Entrance to Mezzanine is behind row L (13th row). 

Access Ticket Information

Performances for the Hearing Impaired and Deaf:
For information, please call: (212) 221-0013. 

Performances for the Partially Sighted and Blind:
For information, please call HAI (Hospital Audiences Inc.) at  (212) 575-7663, Monday -Friday, 9am - 5pm (EST).

Access Ticket Information:
To purchase, please call Special Promotions at: (212) 947-8844 or outside the NY metro area, VOICE: (800) 872-8997; TDD/TTY: (212) 239-2820 or TDD/TTY: (888) 889-8587.

Assistive Listening System
Please call: (212) 582-7678 to reserve in advance. Drivers license or ID with printed address required as a deposit.

Pay Phone
Located in the Box Office entry way. It is wheelchair accessible.

Restroom
There is one ladies room which is wheelchair accessible, located on the Orchestra level with no steps. This restroom is also available for men in wheelchairs. The men's restroom is located in the lower lounge, down 2 flights of steps.

Water Fountain
Located down 1 flight of steps on the landing before the lower lounge.