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960 Brush Hollow Road, Westbury, NY 11590
Onsite Parking available and included in price of admission.
Accessible orchestra seating is available for guests with disabilities and their companions. Companion seating must be purchased at the same. Capital One Bank Theatre at Westbury provides wheelchair accessible seating as well as accommodations for guests with limited mobility, visual impairments and hearing impairments.
Assisted listening devices are available by request for guests seated in sections C or D. Tickets may be purchased at our Box Office or by calling 631-888-9000. For more information or to obtain a brochure outlining our special services, please contact 516-247-5252.
Kid Policies/Family Zone Info
For our theatre series, guests under the age of two do not require a ticket.
It is our intention for our guests to have a pleasant enjoyable experience while attending an event at the Capital One Bank Theatre at Westbury. It is extremely important for our guests to understand that our guest policies exist for their safety and for the safety of others. For your information, please review the following policies and the reasons for them. Thank you for your cooperation.
Please check our website for our day of show policies as permissible items change from show to show.
I. For your pleasure and enjoyment, please feel free to bring the following items:
A. Non pointed umbrellas
II. NON-PERMITTED ITEMS
For the safety and comfort of our guests the following items are not allowed inside the facility:
A. Animals (with the exception of seeing eye dogs)
B. Signs or banners
D. Weapons of any kind
E. Tools of any kind
F. Laser Pointers
G. Professional cameras, Video recorders, Audio recorders, Digital recorders (Of any kind)
III. SOMETIMES PERMITTED ITEMS
There are some items that pose a threat to the safety of our guests depending on the type of show that takes place and the audience demographic that it attracts. Therefore, these items are sometimes not permitted. In addition, different acts have different preferences as to what they will and will not allow to take place at their performance.
A. Disposable cameras
IV. NON-PERMITTED ACTIONS
In addition to the above, we do not allow the following on our property:
A. Standing on seats
B. Standing in the aisles
C. Re-Entry into Facility
D. Weapons are not permitted for obvious reasons. This includes all knives and wallet chains. Please contact the venue prior to attending an event if you are unsure of our weapons policies. Patrons may return the item(s) to their vehicle, or dispose of the item(s).
E. Distribution of Flyers (without prior consent of management)
F. Distribution or sale of stickers
G. Throwing of objects
H. Open fires
I. Removal of shoes or shirt
J. Physical Confrontations
K. Photo photography(Of any kind), Audio recording, Video recording, Digital Recording (Of any kind)
UNDERSTANDING AND EXPLANATION OF POLICIES
I. NON-PERMITTED ITEMS
A. Animals can be unpredictable and may cause harm to other guests. Therefore they are not permitted in the facility or parking lots. The only exception to this is a seeing eye dog or trained assistance dog.
B. Signs and banners cause major sight problems for guests sitting behind them. In addition, they are flammable thus posing a threat to the safety of our guests.
C. Fireworks are not permitted for obvious safety reasons along with the fact that they cause a distraction from the performance.
D. Weapons are not permitted for obvious reasons. This includes some pocket knives and wallet chains. Please ask your supervisor if you are unsure of an item. Remember, it is better to be safe than sorry. In addition, we can not take the responsibility of checking these items. They must either be returned to the guest's car or disposed of prior to entering the facility.
E. It is fairly common to see people try to bring wrenches and pliers into the facility at some of the alternative type shows. People use them for the purpose of taking seats apart in an effort to create an open floor dance area. Fortunately we have never had this problem. However, it is better to be safe than sorry!
F. Laser pointers can cause a serious distraction from a performance. They can also make an artist feel very uncomfortable due to the fact that some firearms use lasers as sights. If one of these is spotted, please notify security of the location.
II. SOMETIMES PERMITTED ITEMS
A. Cameras and recorders can not be brought into the facility because of contractual agreements between the artists and the facility. Sometimes, artists will permit small Disposable cameras. Always assume that they are not permitted. Please check our website for day of show policies.
III. NON-PERMITTED ACTIONS
A. Standing on seats is not permitted due to the fact that it causes sight problems for other guests and can be very dangerous. The seats are not designed for standing and if a person were to fall they could be seriously injured.
B. Standing in the aisles is not permitted for fire code reasons. We are required by N.F.P.A. (National Fire Protection Association) law to maintain open aisles for the safety of all guests.
C. Re-Entry to the facility is not permitted. If a guest must leave and come back for any reason they must have the front gate supervisor's permission and mark on their ticket.
D. Resale of tickets is strictly prohibited. Please inform the security staff, a supervisor or the box office if this is observed.
E. Guests are encouraged to enter the facility as soon as the doors are open. Tailgating can be dangerous to arriving guests and their vehicles while also severely disrupting traffic flow patterns.
F. Open alcoholic beverages are not permitted in our parking lots by state law.
G. Vending of merchandise is not permitted on the property of the Capital One Bank Theatre at Westbury unless performed by one of our licensed vendors inside the facility.
H. The distribution of flyers must be approved by the management of the Capital One Bank Theatre at Westbury. This is typically not allowed due to the mess that it can create.
I. The distribution of stickers is strictly prohibited on the property due to the fact that they can be very detrimental to the appearance of the facility and they are very difficult to remove. If this vending of stickers is observed, please notify the security staff immediately. There are no exceptions to this rule.
J. Throwing of objects is not permitted for obvious safety reasons. If this is observed, please notify security immediately.
K. Open fires in the parking lot can be very dangerous to guests and very harmful to the facility. If this is observed, please notify security immediately of the location.
L. All of our guests must wear shoes and shirt at all times for their own personal safety.
M. Physical confrontations of any kind are strictly prohibited on the Capital One Bank Theatre property. If this is observed, please notify security immediately.
Please note: The term NYCB Theatre at Westbury as well as all associated graphics, logos, and/or other tradermarks, tradenames or copyrights are the property of the NYCB Theatre at Westbury and are used herein for factual descriptive purposes only. We are in no way associated with or authorized by the NYCB Theatre at Westbury and neither that entity nor any of its affiliates have licensed or endorsed us to sell tickets, goods and or services in conjunction with their events.