Frequently Asked Questions
RADIO CITY CODE OF CONDUCT
Q: What is Radio City Music Hall’s code of conduct?
We ask all guests to be respectful of others around them. Any guest who interferes with the enjoyment of another individual during an event is subject to ejection from the building.
Q: What items may I bring into Radio City with me?
We ask all guests to arrive early and travel light, as you may be subject to search, which includes metal detecting hand wands upon entry. Ladies’ handbags as well as diaper bags will be permitted upon inspection. All other bags will also be subject to search and deemed appropriate for admission by Security. Furthermore, we ask that all unnecessary items not be brought to the Music Hall. Amongst items that are prohibited from Radio City are: weapons, laser pens, outside food and beverage, cans, bottles, alcohol and drugs.
Q: Are cameras/recording devices permitted?
For the Christmas Spectacular, 35mm and digital cameras will be permitted into the Music Hall, however, you must refrain from taking pictures during the performance. Video cameras/recorders are strictly prohibited. This policy will be strictly enforced.
Q: Can I bring binoculars with me to an event?
You are more than welcome to bring a pair of binoculars with you to the Music Hall to enhance your overall experience.
Q: Can I bring my child’s stroller to the Music Hall?
Radio City Music Hall does provide a stroller check, however, the Music Hall is not responsible for any damaged, lost or stolen items. There is no fee for this service.
Q: Can I bring a sign into Radio City with me?
Signs are not permitted to be brought into Radio City at any time.
Q: Can we bring food and beverages with us to Radio City?
Outside food and beverage is prohibited from Radio City Music Hall, however, there are food concessions once inside. If you have a medical condition that requires you to bring in outside special food and beverages, please contact Guest Relations at 212-465-6225, any weekday during normal business hours.
Q: Is smoking permitted?
In compliance with New York City regulations, there is no smoking permitted anywhere in Radio City Music Hall. This policy is strictly enforced. Violation of this regulation is grounds for ejection. Furthermore, all exits are final and Radio City does not allow for smoking passes.
Q: Can I leave an event and then re-enter?
All exits are final. Guests are not permitted to leave an event and then re-enter the same event.
Q: Why do I need to keep my ticket stub after I am seated?
Your ticket stub is proof that you are in possession of a valid ticket for the event that you are attending and also designates your correct seat location. This information will also help our staff locate your party in the event that you become separated. Radio City staff may ask to see your ticket at any time during the event. You will also need to keep your ticket stub in the rare occurrence an event is cut short for any reason.
Q: What is the policy regarding standing during an event?
During performances of the Christmas Spectacular, we ask all guests to remain seated during the performance. Depending on the demographics of other events (such as concerts), standing may be accepted as normal protocol. Guests are permitted to stand if the majority of the audience is doing the same. Some entertainers will instruct the Radio City staff not to ask anyone to sit down during their performance. Standing on seats or any other building structure is not permitted and may result in ejection from the event.
Q: Is there a Dress Code at Radio City?
Unless otherwise noted, Radio City Music Hall does not have a formal dress code. We do ask, however, that you use discretion when dressing for an event.
DISABLED SEATING & ACCESS
Q: I am a wheelchair user and obtained non-accessible tickets from a friend or company, can I use them?
YES If you are able to obtain tickets outside of the Disabled Services ticket allotment, and you are a wheelchair patron, please call the Disabled Services Department in order to be relocated, whenever possible, to a designated disabled location for wheelchairs. We do, however, encourage you to utilize our services when purchasing tickets, so that we may better assist you.
Q: Your guide states that tickets are for the exclusive use of the disabled patron and their guest(s) and are not transferable. However, I cannot attend an event; does this mean I lose my money?
NO This is determined on a case-by-case basis, based upon ticket demand for that event from the disabled community. If you are unable to attend an event, please contact the Disabled Services department prior to the event taking place for further instructions.
Q: I am a wheelchair user, am I forced to sit in the rear?
NO Radio City Music Hall has dispersed wheelchair seating throughout the theater at several price levels. Additionally, if you are able to transfer to a seat and wish to do so, we can provide an aisle transfer seat.
Q: My parents are elderly and have difficulty climbing stairs and/or walking long distances. Can you provide a wheelchair?
YES For individuals who have limited mobility, we can provide a wheelchair to transport guests. Upon arriving at Radio City, please ask a Guest Relations representative for assistance. Please be aware that our staff will not remain with the patron during the event, nor will they allow the guest to remain in the wheelchair for the duration of the event.
Q: I already have tickets for an event and I recently broke my leg and have a cast on. What can I do?
Please call the Disabled Services Department and we will make the necessary arrangements for you to attend the event in a comfortable and enjoyable manner.
Q: I am a wheelchair user and would like to sit with my friends and/or family members. Is this possible?
At a minimum, you will be permitted to have one guest with you. We will allow additional guests to sit with you based upon availability in the wheelchair sections. We also have additional companion seating in close proximity.