Frequently Asked Questions
Q: What is the best availability for tickets?
Weeknights are better than weekends; the further in the future you go, the better the availability.
Q: Is the show appropriate for my 5-year old?
Recommended for ages 12 & up. Please, no children under 5.
Q: What is the running time of the show?
Q: What are my chances of getting a lottery ticket on any given night?
The number of people who sign up for the lottery varies nightly, but on average expect 200 - 400 people.
Q: What is the cancellation line and how does it work?
If a show is sold-out, a very limited number of day-of-performance tickets may get released for sale (at the box office only) right before show time. To purchase released tickets you must stand in the cancellation line at the box office on the day-of-performance only. Standing in the cancellation line does not guarantee a ticket. The number of tickets available varies per show and are available on a first-come first-served base in the cancellation line.
Q: Are there standing room tickets?
No. The Neil Simon Theatre was not designed to accommodate standing room tickets.
Q: How can I send a note or letter to a cast member?
Address to cast member
Neil Simon Theatre Stage Door
250 West 52nd Street
NY, NY 10019
Q: Are there devices for the hard-of-hearing?
Yes. Available free-of-charge inside the lobby.
Q: Where is show merchandise available?
A limited selection in the lobby during the day when the box office is open.
Q: What time should I arrive at the theatre?
Doors open 45 minutes before show time. We recommend arriving at least 15 minutes before show time.
Q: Are there concessions inside the theatre?
Yes. Soft drinks, water, cocktails, candy & show merchandise (no food). No food is allowed into the theatre.
Q: Can I smoke in the Theatre?
No smoking in the theatre; patrons may go outside during intermission
Q: Can I take photgraphs of the show?
Absolutely NO recording devices are allowed in the theatre, including still cameras