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Assistive Listening Devices
Assistive Listening Devices (ALD’s) are available for hearing impaired patrons for events in the Arena and the Theater. The devices are those which operate on the FM system. In the Theater, visit the Event Manager’s office to arrange for the use of our ALD’s. In the Arena, you may collect your ALD outside Gate 65. You will be required to leave a driver’s license or credit card and, upon return of the device in the same condition, your collateral will be returned. There is no charge for this service. Please note that this device will work only with MSG produced events. For outside rentals, such as with most concerts, the ALD will work only if the renter’s sound company has a compatible soundboard. Please call the Disabled Services department at 212-465-6034 any weekday between 9:30am- 4:30pm to confirm if the ALD is available for a particular event. ATM's
There is one ATM inside our Box Office lobby next to Window #2 as well as several more once inside the Arena, on each level throughout the concourses. There are also 2 ATMs on the Third Floor Club Terrace at the top of each escalator. Baby Change Facilities
MSG provides baby change facilities in most female and male restrooms throughout the Arena.
Baby change stations can be found in the following women’s restrooms:
Gate(s) 52, 54, 60, 62, 64, 66, 72, 77; on the 8th floor near the Tower B and Tower D elevator; and behind section 407 on the 9th floor.
Baby change stations can be found in the following men’s restrooms:
Gate(s) 54, 61, 63, 67, 71, 76; on the 8th floor near the Tower A and Tower C elevator; and behind section 420 on the 9th floor. Binoculars
You are more than welcome to bring a pair of binoculars with you to The Garden to enhance your overall experience. For most concerts in the Arena, you are able to rent binoculars as well. Bottles and Containers
Outside food and beverages are not permitted in MSG at any time. Cameras
Video cameras, digital cameras, and cameras with telephoto or zoom lenses are not permitted inside MSG at any time. This policy will be strictly enforced. For Knicks, Rangers, and Liberty games only, you may bring in a disposable or 35mm (with no zoom or telephoto lens) camera. Children
For most events, all children who have reached their second birthday require a ticket to gain admittance to Madison Square Garden. Any child who has yet to reach their second birthday does not require a ticket, however, they may not occupy their own seat and must sit on a parent's or guardian's lap. Please note, that for certain children’s events (such as the Wiggles and Sesame Street Live!), all children who have reached their first birthday require a ticket. Please check the event profile for your specific event for more information prior to your purchase of tickets. For any questions, you may contact Guest Relations at 212-465-6225, any weekday from 9:00 a.m. to 5:00 p.m. Coat Check
MSG does not provide an area to check coats or any other personal belongings. We are not responsible for any property that is lost, stolen, or damaged. Code of Conduct
We ask all guests to be respectful of others around them. Any guest who interferes with the enjoyment of another individual during an event is subject to ejection from the building. During performances we ask all guests to remain seated for the duration of the performance. Depending on the demographics of other events (such as sporting events and concerts), standing may be accepted as normal protocol. Guests are permitted to stand if the majority of the audience is doing the same. Some entertainers will instruct the MSG staff not to ask anyone to sit down during their performance. Standing on seats or any other building structure is not permitted and may result in ejection from the event. Whistle Policy
As a courtesy to your fellow ticketholders, we ask that you do not walk around in the seating area until there is a stoppage in play (during sporting events). The black line in the gate designates the area that we ask you to stand behind, so that you do not block the view of those ticketholders who are seated. We thank you for complying with this. For safety and as a courtesy to other ticketholders, please do not sit or stand in the aisles. Aisles should be kept clear at all times. Concessions
Aside from the traditional fare of hamburgers and Hebrew National hot dogs, we also offer MSG favorites such as pizza, fresh cut French fries, Ranch 1, Blimpie’s Subs, and Starbucks. Food Courts are located at Gates 61, 65, and between Gates 71-72 and Gates 76-77. You may use your American Express, Visa, MasterCard, Diner’s Club, and Discover Card at these food courts. Disabled Services
· Disabled Services Tickets
MSG provides disabled accommodations and sells tickets to disabled individuals through our Disabled Services department, which may be reached at 212-465-6034, any weekday from 9:30 a.m. to 4:30 p.m. For more information on our Disabled Services department, click here. · Companion Tickets
At a minimum, based upon availability, you will be permitted to purchase tickets for you and one guest beside you. You may also purchase tickets based upon availability for additional guests in close proximity to our wheelchair sections. · Ticket Refunds
If you are unable to attend an event, please contact the Disabled Services department prior to the event taking place for further instructions. · Wheelchairs
For individuals who have limited mobility, we can provide a wheelchair to transport guests from our Main Lobby to your seats. Upon arriving at Madison Square Garden, please ask a Security Officer for assistance. Please be aware that our staff will not remain with the patron during the event, nor will they allow the guest to remain in the wheelchair for the duration of the event. · Seat Relocation
If you are a wheelchair user and obtain non-accessible tickets please call the Disabled Services department in order to be relocated, whenever possible, to a designated wheelchair location. We do, however, encourage you to utilize our services when purchasing tickets, so that we may better assist you. · Suites for the Disabled
All of our Suites are wheelchair accessible. Please call the Disabled Services department and have available your Suite number and the date/time of the event you are attending and we will make arrangements to have a seat removed to make room for the electric scooter or wheelchair, if required. · Temporary Disabilities
If you have a temporary disability/injury please call the Disabled Services department and we will make the necessary arrangements for you to attend the event in a comfortable and enjoyable manner. When calling, please have the event, date, section, row, and seat available. Elevators
Elevators within MSG are reserved for the use of our employees, working media, and disabled patrons only. Please note that escalators are available to take ticketholders to all seating levels. Disabled patrons who require the use of a mobility aid (wheelchair, walker, cane, crutches, etc.) are encouraged to use our elevators. Additionally, patrons who have limited mobility and are unable to climb stairs or use our escalators, but do not require the use of a mobility device, should contact our Disabled Services department at (212) 465-6034, for an elevator pass. Please have the date of the event as well as your section, row, and seat number available when calling. Emergency Contact Information
The best way to be contacted during an emergency is to set your beeper or cell phone to vibrate. For Arena events, the Event Manager’s office may be reached at 212-465-6292 and for all other events at 212-465-6299. Please be sure to leave your seat location information with your babysitter, as MSG will not page ticketholders during an event. Escalators
There are escalators in each of the four (4) Towers (A, B, C and D). Please be aware that, for safety reasons, our escalators are turned off prior to the conclusion of all events. First Aid
MSG personnel are available to assist any guest in need. In the Arena, first aid areas are located outside Gate 66 and on the 5th floor next to the Event Manager’s office. In the Theater, the Medical Office is located in the Theater Lobby, closest to aisle B. Restrooms
Men and Women’s restrooms may be found at the following locations in the Arena:
Floor
Men’s Bathrooms
Women’s Bathrooms
6th floor Odd number gates Even number gates
7th floor Gate 71 & 76 Gates 72 & 77
8th floor Between Towers A/B & C/D Between Towers A/B & C/D
9th floor Sections 407 & 420 Sections 407 & 425
*Please note that for some events where needed, some restrooms may change to accommodate a larger number of female or male guests in attendance. · Family Restrooms
Wheelchair accessible restrooms are located throughout the Arena and the Theater, as well as in both restaurants, and are clearly marked. In addition, we have a unisex restroom available for disabled guests who may require assistance from a person of the opposite gender or to assist a child for medical reasons. This unisex restroom is located in our Garden Services Office on the 5th floor in the Arena and requires an escort by MSG security personnel. Seating Capacity
For basketball events in the Arena, the seating capacity is 19,763 and for hockey events in the Arena, the seating capacity is 18,200. For all other events, seating capacity changes depending on the set-up of the event. For events in the Theater, the seating capacity is 5,600. Smoking
In compliance with New York City regulations, there is no smoking permitted anywhere in Madison Square Garden. This policy is strictly enforced. Violation of this regulation is grounds for ejection. Furthermore, all exits are final and MSG does not allow for smoking passes. Wheelchairs
For individuals who have limited mobility, we can provide a wheelchair to transport guests from our Main Lobby to your seats. Upon arriving at Madison Square Garden, please ask a Security Officer for assistance. Please be aware that our staff will not remain with the patron during the event, nor will they allow the guest to remain in the wheelchair for the duration of the event. |
