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249 West 45th Street, New York, NY 10036
Frequently Asked Questions
Q: What is the best availability for tickets?
Weeknights are better than weekends; the further in the future you go, the better the availability.
Q: Is the show appropriate for my 5-year old?
Recommended for ages 8 & up. Please, no children under 4.
Q: What is the running time of the show?
Approx. 2 hrs 45 mins. plus a 15 minute intermission
Q: What is the cancellation line and how does it work?
If a show is sold-out, a very limited number of day-of-performance tickets may get released for sale (at the box office only) right before show time. To purchase released tickets you must stand in the cancellation line at the box office on the day-of-performance only. Standing in the cancellation line does not guarantee a ticket. The number of tickets available varies per show and are available on a first-come first-served base in the cancellation line.
Q: Are there discounted tickets available for students or seniors?
Yes - for Student Groups of 20 or more only. Call Group Sales Box Office at (800) 223-7565
Q: How can I send a note or letter to a cast member?
Address to cast member
Imperial Theatre Stage Door
249 West 45th Street
NY, NY 10036
Q: Are there devices for the hard-of-hearing?
Yes. Available free-of-charge inside the lobby.
Q: What time should I arrive at the theatre?
Doors open 45 minutes before show time. We recommend arriving at least 15 minutes before show time.
Q: Are there concessions inside the theatre?
Yes. Soft drinks, water, cocktails, candy & show merchandise (no food). No food is allowed into the theatre.
Q: Can I smoke in the Theatre?
No smoking in the theatre; patrons may go outside during intermission
Q: Can I take photgraphs of the show?
Absolutely NO recording devices are allowed in the theatre, including still cameras
Please note: The term Imperial Theater as well as all associated graphics, logos, and/or other tradermarks, tradenames or copyrights are the property of the Imperial Theater and are used herein for factual descriptive purposes only. We are in no way associated with or authorized by the Imperial Theater and neither that entity nor any of its affiliates have licensed or endorsed us to sell tickets, goods and or services in conjunction with their events.