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219 West 49th Street, New York, NY 10019


Frequently Asked Questions   

Q: What age is the show appropriate for?
We recommend 13 years or older.

Q: What is the running time of the show?
The show runs approximately 2 hours and 30 minutes.

Q: Can I buy CHICAGO merchandise at the theatre?
Yes! We have merchandise kiosks inside the theatre where you can buy CHICAGO shirts, the cast recording and many other fun items!

Q: What if I get hungry/thirsty at the theatre?
There are concession stands located on each level of the theatre that sell water, soda alcoholic beverages and snacks. You can even pre-order your intermission drinks before the show starts! However only bottled water is allowed at your seat.

Q: What should I wear to the theatre?
The protocol used to be that you would get dressed up to go to the theatre. That is not a requirement but we always feel it adds to the excitement of the experience. There is no official dress code inside the theatre.

Q: What is the temperature like inside the theatre?
The theatre is air conditioned, so nice and cool in the summer and comfortable in the winter.

Q: What time should I arrive at the theatre?
Doors open 30 minutes before show time. We recommend arriving at least 15 minutes before show time.

Q: How do I get upstairs?
There are no elevators to the upper level of the theatre. The upper levels have access by staircases that bring you to the top of the Front Mezzanine. From there you can walk down to seating in the Front Mezzanine and walk up to seating in the Rear Mezzanine. Ushers are there to assist.

Q: Is there handicap accessibility and other access for persons with disabilities?
(Please note if you require additional assistance it is best to get to the theatre as early as possible)

Restroom Accessibility: The Ambassador Theatre is equipped with one handicapped restroom.

Seat Accessibility: Wheelchair seating is located in the Orchestra.

Services for Physically Challenged:
Theatre representatives are available to meet physically challenged theatergoers in the lobby of the building to escort them to designated handicapped areas.

Policy on Guide Dogs and Service Animals:
Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform your ticket sales representative if any accommodations are required.

Sound Enhancement:
Headsets for sound augmentation are available at the theatre, free of charge. Photo identification is required as a deposit.

Q: Can I smoke in the Theatre?
No smoking in the theatre; patrons may go outside during intermission

Q: Can I take photgraphs of the show?
Absolutely NO recording devices are allowed in the theatre, including still cameras

Please note: The term Ambassador Theater as well as all associated graphics, logos, and/or other tradermarks, tradenames or copyrights are the property of the Ambassador Theater and are used herein for factual descriptive purposes only. We are in no way associated with or authorized by the Ambassador Theater and neither that entity nor any of its affiliates have licensed or endorsed us to sell tickets, goods and or services in conjunction with their events.

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