Find a show or venue


Order by phone

(800) 901-4092

Your independent guide to the best shows in New York

Customer Support


If you have already bought your tickets online through New York City Theater please read the advice below which should help answer your questions. If you need further help please fill out the contact form below.

PLEASE NOTE: If you did not purchase your tickets online through this website, please refer to orignal website where you did purchase the tickets as they will be much better equipped to help you quickly. We are NOT the venue/theatre and do not have access to all ticket purchase histories.

I have not received a confirmation for my ticket purchase - what should I do?

When you purchase online through this site you should receive an email within a few minutes confirming your purchase to the email address entered on the purchase page. Occasionally you may have trouble receiving this confirmation email.

The first thing to do is to check your spam box in your email in case the email has been filtered and wrongly stopped as spam, which can happen sometimes.

Second, please make sure that if you have multiple email addresses you are checking the inbox for the email address you entered on the purchase form.

If after checking these items you still have no trace of the email, but have printed a copy of the purchase screen, please check carefully that you entered the correct email address. If you have the booking reference number please fill in the contact form below to enquire about your purchase.

If you didn't make a copy of the purchase page and do not have the booking reference number then please fill in all your details and we will help re-issue a confirmation email. We ask that you check with your credit card company for the name of the merchant that has charged your card for the tickets as this will greatly speed up our ability to respond to your request.

Please make sure that you include all the relevant information in the contact form to enable us to track the bookings. Dates, number of tickets, show name, venue and your full name are essential.

Ticket Confirmation

Already got a My Theatreland account? Login to My Theatreland to pre-fill sections of this form.

* required field

* Password must be at least 6 characters

* By creating a My Theatreland account, you agree to New York City Theater's Privacy Policy.

Please indicate which of the following events you are generally interested in:

What's on When